Shipping policy
1. General Shipping Information
At Get Veyro, we strive to ensure timely and secure delivery of all orders.
By placing an order, you agree to the shipping terms outlined below.
2. Order Processing Time
2.1 Orders are processed within 1–3 business days after confirmation.
2.2 Orders placed on weekends or public holidays will be processed on the next working day.
2.3 In case of high demand, processing time may be slightly extended.
3. Shipping Time & Delivery
3.1 Estimated delivery time: 3–7 business days depending on location.
3.2 Delivery timelines are estimates and not guaranteed.
3.3 Delivery may be delayed due to:
3.3.1 Courier or logistics partner issues
3.3.2 Weather conditions or natural events
3.3.3 Government restrictions
3.3.4 Remote or hard-to-reach locations
4. Shipping Charges
4.1 Shipping charges (if applicable) will be displayed at checkout.
4.2 Shipping fees are non-refundable, except in cases where:
- Wrong product is delivered
- Product is damaged
5. Cash on Delivery (COD) Policy
5.1 COD is available on selected orders/locations.
5.2 We reserve the right to:
5.2.1 Disable COD for high-risk orders
5.2.2 Request advance payment verification
⚠️ Fraud Prevention Clause:
5.3 Repeated order cancellations or refusal to accept COD orders may result in:
5.3.1 Account restriction
5.3.2 Blocking of future orders
6. Order Tracking
6.1 Once shipped, tracking details will be shared via:
- Email or SMS
6.2 Tracking updates depend on courier systems and may be delayed.
7. Delivery Attempts & Failure
7.1 Courier partners will attempt delivery multiple times.
7.2 If delivery fails due to:
- Customer unavailability
- Incorrect address
- Refusal to accept order
👉 The order may be:
7.2.1 Cancelled
7.2.2 Returned to origin
7.3 Additional shipping charges may apply for re-delivery.
8. Incorrect Address & Customer Responsibility
8.1 Customers are solely responsible for providing accurate shipping details.
8.2 We are not liable for delivery failure due to incorrect or incomplete address.
9. Risk of Loss (Important Legal Clause)
9.1 All orders are shipped via third-party logistics providers.
9.2 Risk of loss, damage, or delay passes to the customer once the order is handed over to the courier partner.
10. Damaged, Lost, or Delayed Shipments
10.1 If your order is:
- Damaged
- Lost
- Significantly delayed
👉 You must report within 48 hours of delivery/update.
10.2 Claims must include:
- Order ID
- Clear images/videos
- Unboxing video (mandatory for damage/wrong item claims)
⚠️ Without proper proof, claims may be rejected.
11. Partial Deliveries / Missing Items
11.1 In rare cases, orders may be delivered in parts.
11.2 If any item is missing, report within 48 hours with:
- Unboxing video
- Package details
12. Return Shipping Responsibility
12.1 Return shipping is governed by our Return & Refund Policy.
12.2 Reverse pickup is subject to availability.
12.3 If reverse pickup is not available, the customer must self-ship the product.
13. International Shipping (if applicable)
13.1 International delivery timelines may vary significantly.
13.2 Customs duties, taxes, or import charges (if any) are the responsibility of the customer.
14. Force Majeure (Delivery Delays)
We are not liable for delays caused by events beyond our control, including:
14.1 Natural disasters
14.2 Pandemic situations
14.3 Government restrictions
14.4 Transport disruptions
15. Third-Party Logistics Disclaimer
15.1 Deliveries are handled by independent courier partners.
15.2 We do NOT control:
15.2.1 Their operations
15.2.2 Delivery timelines
15.2.3 Handling practices
⚠️ Therefore, we are not liable for:
- Courier delays
- Damage during transit
- Loss caused by third-party logistics
16. Policy Updates
We reserve the right to update this Shipping Policy at any time without prior notice.
17. Contact Information
18. Consent
By placing an order, you confirm that:
18.1 You have read and understood this Shipping Policy
18.2 You agree to be bound by it