Refund policy

At Get Veyro, we understand that sometimes your expectations may differ from the product received. We are committed to providing a smooth, transparent, and customer-friendly return and refund experience.

1. Return Period

We offer a 5-day return period from the date of delivery.

If within this time you find that:

• The product is defective or damaged.
• You received the wrong item.
• The product has a manufacturing defect or quality issue.

You can request a return.

2. Eligibility for Return

To qualify for a return:

• Product must be unused, unworn, and in original condition.
• Must be returned with original packaging, tags, and accessories
• A valid order ID or proof of purchase is required
• Product must be in resalable condition

3. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items (by customer)
• Products without original packaging
• Personal care or hygiene products (if opened)
• Sale or clearance items (unless defective)

5. How to Initiate a Return

To start a return process:

1. Contact Us
   Email: getveyro@gmail.com
   (Within 5 days of delivery)
2. Provide:
   • Order ID
   • Reason for return
   • Clear images/videos (if damaged)
3. Approval Process
   • Our team will review within 24–48 hours
   • Return is subject to approval
4. Return Shipment
   • Reverse pickup will be arranged (if available)
   • Otherwise, customer must self-ship using a reliable courier

6. Exchange Policy

We offer exchanges (subject to availability) for:

• Size issues
• Defective or damaged products
• Wrong item delivered

Exchange requests must be raised within 5 days of delivery.

7. Refund Policy

Once we receive and inspect the returned product:

• Refund will be processed within 3–7 business days
• Refund will be issued via:
  • Original payment method (Prepaid orders)
  • UPI / Bank Transfer / Store Credit (COD orders)

8. Shipping Charges

• Shipping charges are non-refundable
• Return shipping cost may be borne by customer
• Free return only if:
  • Product is defective
  • Wrong item delivered

9. Damaged or Wrong Product

If you receive a damaged or incorrect item:

• Report the issue immediately of delivery
• Provide clear photos/videos or unboxing video
• We will offer:
  • Replacement OR
  • Refund but after deducting shipping cost

10. Order Cancellation

• Orders can be cancelled within 12 - 24 hours of placing the order
• Once shipped, orders cannot be cancelled

11. Important Conditions

• Return must be initiated within the 5-day window
• Returns are subject to approval
• Products must be in original condition with all accessories
• Returns without approval will not be accepted

12. Unboxing Video Recommendation

We strongly recommend recording an unboxing video when you receive your order.

This helps:

• Faster return approval
• Proof in case of damage or missing items

Lack of proper proof may result in rejection of return request.

13. Fraud Prevention

• Get Veyro reserves the right to reject any request if misuse is suspected
• Repeated return/replacement requests may lead to:
  • Order cancellation
  • Blocking of future orders

14. Liability Disclaimer

Get Veyro is not responsible for:

• Minor variations in color/design due to lighting or screen differences
• Delivery delays caused by courier partners or unforeseen circumstances

15. Our Commitment

Your satisfaction is our top priority. We aim to provide a hassle-free and transparent shopping experience.

16. Contact Us

📧 Email: getveyro@gmail.com

Note: Get Veyro reserves the right to update this policy at any time without prior notice.

By placing an order, you agree to this policy.

Thank you for choosing Get Veyro. Happy shopping!